1. Q: What certifications do your lithium - ion battery cells have?
A: Our lithium - ion battery cells are certified with international standards, including UN 38.3 for safety during transportation, IEC 62133 for product safety, and CE, RoHS, and REACH compliance for environmental and quality requirements. These certifications ensure our products meet global market regulations.
2. Q: What is the minimum order quantity (MOQ) for your lithium - ion battery cells?
A: The MOQ varies depending on the specific cell model and type. Generally, it ranges from 30 to 50 pieces per order. However, we are open to discussing custom orders to accommodate different business needs. Please contact our sales team for detailed information.
3. Q: How long does the delivery process take?
A: Delivery time depends on the destination and shipping method. For sea freight, it typically takes 20 - 40 days, while air freight can deliver within 5 - 10 days. We will provide you with real - time tracking information once the order is shipped to ensure transparency.
4. Q: Can you customize lithium - ion battery cells according to our requirements?
A: Yes, we offer customization services for battery cell capacity, voltage, size, and packaging. Our R&D team can work closely with you to develop solutions that meet your specific technical and application needs. Just share your requirements, and we'll create a tailored proposal.
5. Q: What kind of after - sales support do you provide?
A: We offer comprehensive after - sales support, including technical assistance, warranty service, and product troubleshooting. Our team is available 24/7 to respond to your inquiries. If there are any quality issues within the warranty period, we will provide replacement or repair services promptly.
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